The Open Heart - Help animals, make real impact

The Open Heart

Open app

In a digital world full of superficial engagement, The Open Heart takes a different approach. We connect people with stray animals in the real world through verified actions, thoughtful gamification, and meaningful rewards from partner platforms.

Open your Heart

How does it work?

Users can pin stray animals they encounter on an interactive map and log real actions such as feeding or providing water. Add a description, upload photos as proof, and receive loyalty points or rewards from the partner platform for every verified interaction. Even a small gesture, like leaving water regularly, can help a stray animal become more trusting toward people - and that may one day save its life or lead to adoption. All submissions are reviewed through a combination of AI and human moderation to ensure authenticity.

Any user can add a stray animal to the map, and any user can interact with animals added by others. Stray animals often go unnoticed - overlooked in favor of shelter pets - yet they need help just as much. Small, regular actions can help them overcome fear and become more approachable. When you add or care for an animal, it appears in your personal activity list, making it easy to track your contributions over time.

As users progress through leagues and levels, they unlock greater recognition and rewards. The app also provides clear, practical guides on how to safely and responsibly care for stray animals.

If you notice unethical or misleading content on an animal’s profile, you can report it with a single tap. Reported content is reviewed and removed or edited when necessary, and the responsible user receives a warning.

A gamified layer enhances engagement. Users can adopt virtual stray animals, progress through virtual volunteer centers on an interactive globe, and unlock new opportunities as they advance through the system.

What makes us different?

Refer. Act. Grow Together. Users can invite friends to join the platform. Referrals are only counted once the invited person completes a verified real-world action, such as helping a stray animal or reaching a meaningful activity milestone. Transparent & Accountable Impact Every verified action is recorded and visible. Users and partners can track the real difference being made through clear impact reporting and transparency features. Every Action Counts in the Real World Every contribution - whether marking an animal, providing care, or supporting a verified shelter - is connected to a living animal and creates tangible real-world change. Consistent kindness helps strays become more socialized, which can lead to adoption directly from the street or allow shelters to find them homes more easily. HITL Verification We combine AI with human oversight. While technology helps scale the process, real people review submissions to maintain quality, fairness, and trust in the system. Real Shelters, Real Partnerships In future updates, verified animal shelters will be able to confirm user contributions directly in the app - from feeding and walks to clean-ups and other support tasks. This turns shelters into active participants in the ecosystem. Your Impact, Your Choice In upcoming versions, users will have the option to direct their contributions toward specific shelters or causes they personally care about, including those they have visited themselves. Real Life, Not a Simulation Unlike digital pet games, every pin on the map represents a real animal that exists right now. Many of these animals are invisible to passers-by - but your actions can make them seen and give them a chance. Your actions create actual change in the physical world. A Global Map Anyone Can Use Any user can add an animal to the map, and any user can step in to help. Meaningful impact begins with small, consistent actions.

Vision & Roadmap

Timelines are tentative and subject to adjustment as the project evolves

Q4 2026 Shelter Integration

Q1 2027 Strategic Partnerships

Q2 2027 Public App Launch

Q3 2027 B2B & Platform Integrations

Q4 2027 Expanded Impact Programs

Q1 2028+ Community & Environmental Expansion

Integrate verified animal shelters directly into the platform, enabling real-time updates and structured opportunities to provide support.

Privacy Policy

Last updated January 28, 2026

This Privacy Notice for The Open Heart ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

Visit our website at https://www.theopenheart.bot/ or any website of ours that links to this Privacy Notice
Use The Open Heart Telegram mini-app ("Services"). By using the Services, you agree to the terms of this policy. If you do not agree, please do not use the Services. Additionally, by using the Mini-App, you are bound by Telegram’s Privacy Policy (https://telegram.org/privacy/) and Third-Party Services Privacy Policy (https://telegram.org/privacy-tpa).
Engage with us in other related ways, including any marketing or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at theopenheartsup@gmail.com.

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.
Do we process any sensitive personal information? Some of the information may be considered "special" or "sensitive" in certain jurisdictions. We do not process sensitive personal information.
Do we collect any information from third parties? We do not collect any information from third parties.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.
In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.
How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. Learn more about how we keep your information safe.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.
How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

Want to learn more about what we do with any information we collect? Review the Privacy Notice in full.

WHAT INFORMATION DO WE COLLECT?
HOW DO WE PROCESS YOUR INFORMATION?
WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?
DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?
HOW LONG DO WE KEEP YOUR INFORMATION?
HOW DO WE KEEP YOUR INFORMATION SAFE?
DO WE COLLECT INFORMATION FROM MINORS?
WHAT ARE YOUR PRIVACY RIGHTS?
CONTROLS FOR DO-NOT-TRACK FEATURES
DO WE MAKE UPDATES TO THIS NOTICE?
HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
OUR COMMITMENT TO ANIMAL WELFARE & USER RESPONSIBILITY

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

publicly displayed name
username
profile image
log data: server logs, timestamps, and technical data about app usage (e.g., pages visited, actions taken). includes diagnostic, performance, and service-related information (e.g., error reports, hardware settings).
device data: device type, operating system, ip address, browser type, hardware model, unique device identifiers.
telegram user id
location data collected based on device settings (precise/imprecise). Precise GPS coordinates are used locally on your device to display the map and are not stored on our servers. We may process imprecise location inferred from your IP address for security and analytics, as described in the automatically collected information section.

Sensitive Information. We do not process sensitive information.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information - such as your Internet Protocol (IP) address and/or browser and device characteristics - is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

The information we collect includes:

Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).
Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We process the personal information for the following purposes listed below. We may also process your information for other purposes only with your prior explicit consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.
Prevention and Response to Animal Cruelty or Harm. Investigate reports of animal cruelty, neglect, or harm submitted by users, including verifying claims of injury, starvation, or abuse. Learn more in our Animal Welfare & User Responsibility section.
Legal Compliance and Accountability. Maintain records of reported incidents, user submissions, and actions taken, as required by applicable laws or regulatory frameworks (e.g., animal welfare statutes).

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

If you are located in the EU or UK, this section applies to you.

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:

Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.
Performance of a Contract. We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:
- Diagnose problems and/or prevent fraudulent activities
- Prevent misuse of the platform, including false reporting, harassment, or exploitation of animals for malicious purposes (e.g., baiting, hunting, or abandonment).
- Cooperate with law enforcement or judicial authorities in cases of animal cruelty, illegal activity, or violation of platform policies.
- Investigate reports of animal cruelty or neglect as described in Section 2, which we pursue based on our legitimate interest in protecting animal welfare and maintaining the integrity of our community. We have determined that this interest is not overridden by your fundamental rights and freedoms.
Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

If you are located in Canada, this section applies to you.

We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.

In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:

If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
For investigations and fraud detection and prevention
For business transactions provided certain conditions are met
If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim
For identifying injured, ill, or deceased persons and communicating with next of kin
If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse
If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province
If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced
If the collection is solely for journalistic, artistic, or literary purposes
If the information is publicly available and is specified by the regulations

We may disclose de-identified information for approved research or statistics projects, subject to ethics oversight and confidentiality commitments

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with the following third parties.

We may need to share your personal information in the following situations:

Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. In such transfers, we will ensure that the receiving party agrees to protect your data in accordance with this Privacy Notice and applicable law, and where required, we will implement appropriate safeguards such as the EU Standard Contractual Clauses.
Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us. Any transfer to affiliates outside the EEA will be subject to the same safeguards.
Law Enforcement and Animal Welfare. We may share your information with law enforcement, animal control agencies, or other authorities as described in our Animal Welfare & User Responsibility section and in accordance with our Terms of Use.

5. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?

In Short: We are not responsible for the safety of any information that you share with third parties that we may link to or who advertise on our Services, but are not affiliated with, our Services.

The Services may link to third-party websites, online services, or mobile applications and/or contain advertisements from third parties that are not affiliated with us and which may link to other websites, services, or applications. Accordingly, we do not make any guarantee regarding any such third parties, and we will not be liable for any loss or damage caused by the use of such third-party websites, services, or applications. The inclusion of a link towards a third-party website, service, or application does not imply an endorsement by us. We cannot guarantee the safety and privacy of data you provide to any third-party websites. Any data collected by third parties is not covered by this Privacy Notice. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services, or applications that may be linked to or from the Services. You should review the policies of such third parties and contact them directly to respond to your questions.

6. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?

In Short: We offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies.

As part of our Services, we offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies (collectively, "AI Products"). These tools are designed to enhance your experience and provide you with innovative solutions. The terms in this Privacy Notice govern your use of the AI Products within our Services.

Use of AI Technologies

We provide the AI Products through third-party service providers ("AI Service Providers"), including Amazon Web Services (AWS) AI. As outlined in this Privacy Notice, your input, output, and personal information will be shared with and processed by these AI Service Providers to enable your use of our AI Products for purposes outlined in "WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?" You must not use the AI Products in any way that violates the terms or policies of any AI Service Provider.

Our AI Products

Our AI Products are designed for the following functions:

Image analysis

How We Process Your Data Using AI

All personal information processed using our AI Products is handled in line with our Privacy Notice and our agreement with third parties. This ensures high security and safeguards your personal information throughout the process, giving you peace of mind about your data's safety.

7. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). Specifically:

Account information (profile, username, etc.) is retained for as long as your account is active. If you delete your account, we will delete or anonymize your data within 30 days, except for information we may need to keep for legal compliance or dispute resolution.
Server logs and automatically collected usage data are retained for a maximum of 18 months.
Data related to reported incidents of animal cruelty or legal obligations may be kept for as long as required by the relevant statute of limitations or regulatory requirement.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

8. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

9. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We welcome users aged 13 and above, but for minors under the age of majority in their jurisdiction, we require parental consent and implement additional safeguards to protect their privacy and safety.

The Open Heart is designed to empower people of all ages to make a positive impact on the lives of stray animals. We recognize that teenagers (13–17) are often passionate advocates for animal welfare and can safely participate in our community with appropriate oversight. To balance inclusivity with legal compliance and user safety, we have adopted the following age-based approach:

Users under 13 years of age: The Services are not intended for children under 13. We do not knowingly collect or solicit personal information from anyone under the age of 13. If we learn that we have collected personal information from a child under 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe we might have any information from or about a child under 13, please contact us at theopenheartsup@gmail.com.
Users aged 13 to 15 (or 16 in certain EU countries): Users in this age group may register and use the Services only with the verifiable consent of a parent or legal guardian. By registering, the parent or guardian agrees to our Terms of Use and this Privacy Policy on behalf of the minor and takes full responsibility for the minor's activity on the platform. We may request confirmation of the parent's identity and consent through a double opt-in process, email verification, or other legally recognized methods.
Users aged 16 or 17 (and above the age of majority in their jurisdiction): These users may register and use the Services independently, without parental consent, but are still subject to all other terms and conditions.

For users under 16, we restrict certain features that could pose privacy or safety risks, including but not limited to:

Public display of precise location data is limited to an approximate area;
Direct messaging with other users is disabled or moderated;
Personalized advertising is not served;
Participation in tasks that involve physical interaction with animals requires explicit parental approval and adherence to our safety guidelines.

Parents or guardians can review, edit, or request deletion of their child's personal information, and can refuse to permit further collection or use of their child's information by contacting us at theopenheartsup@gmail.com. We will respond to such requests within the timeframe required by applicable law.

In the event that we become aware of a user misrepresenting their age, we will immediately suspend the account and take reasonable measures to verify the user's age. Accounts created by users under 13 without parental consent will be terminated.

9.1. PARENTAL GUIDANCE & SAFETY FOR MINORS

We encourage parents and guardians to actively guide their children when using The Open Heart. While we have built safeguards to protect younger users, no digital platform can replace the supervision of a responsible adult. We recommend that parents:

Review our Terms of Use and this Privacy Policy together with their child;
Discuss the importance of not sharing personal information (such as full name, address, school) with strangers online;
Monitor their child's interactions within the app and encourage them to report any uncomfortable or suspicious behavior;
Ensure that the child understands basic safety rules when approaching or feeding stray animals, as outlined in our Animal Welfare First principles.

The Open Heart reserves the right to modify or expand these age-related restrictions in the future to comply with evolving legal standards and to better protect our community.

10. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: In some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. If a decision that produces legal or similarly significant effects is made solely by automated means, we will inform you, explain the main factors, and offer a simple way to request human review. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.

We will consider and act upon any request in accordance with applicable data protection laws.

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.

If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us via the in-app support feature or by email at theopenheartsup@gmail.com. We will process your request within 30 days.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

Use the in-app settings to update your profile
Contact our support team through the app or at theopenheartsup@gmail.com to request deletion

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases within 30 days. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

If you have questions or comments about your privacy rights, you may email us at theopenheartsup@gmail.com.

11. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.

12. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at theopenheartsup@gmail.com or contact us by post at:

The Open Heart
Neas Egkomis, 33, 2409, Nicosia, Cyprus
Email: theopenheartsup@gmail.com

14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To exercise your rights, please contact us as described in Section 13, or use the in-app support feature. We will respond to your request within the timeframe required by law.

15. OUR COMMITMENT TO ANIMAL WELFARE & USER RESPONSIBILITY

The Open Heart is built on the principle that helping animals should never come at the cost of their safety or well-being. This section outlines how our data practices intersect with our commitment to protecting stray animals and what we expect from you as a responsible user.

Reporting Animal Cruelty: If we receive credible reports of animal abuse, neglect, or intentional harm through user submissions, we may review associated data-including photos, location information, and user identifiers-to assess the situation. As detailed in our Terms of Use, we may report such incidents to local authorities, animal control agencies, or law enforcement without prior notice to the user who submitted the content.
Your Responsibility When Reporting Animals: By uploading photos or marking animal locations, you confirm that you have interacted with the animal responsibly and in accordance with our Animal Welfare First principles. You must not endanger yourself or the animal for the purpose of creating content. Falsifying reports, staging rescues, or intentionally misleading our moderation system will result in account termination and possible legal action.
Location Data & Animal Safety: Precise GPS coordinates of animal sightings are never publicly displayed. We intentionally offset map pins and restrict access to exact coordinates to verified rescue organizations and platform administrators. This is to prevent misuse-such as hunting, trapping, or harassment-and you agree not to attempt to extract or share this data outside the platform.
Data in Emergencies: In situations where an animal's life is in immediate danger, we may share available information (including your contact details if necessary) with emergency responders or veterinary services. By using the platform, you consent to such sharing for the purpose of saving an animal's life.
Accountability: We maintain records of user submissions and moderation actions for as long as necessary to comply with legal obligations and animal welfare statutes. If your account is suspended for violating animal welfare policies, we may retain associated data to prevent re-registration and to cooperate with any ongoing investigations.

We encourage every user to read our full Terms of Use, particularly the Animal Welfare First, Cooperation with Local Authorities, and Data Protection for Animal Safety sections, to fully understand your rights and responsibilities.

Terms of Use

Last updated January 29, 2026

AGREEMENT TO OUR LEGAL TERMS

We are The Open Heart ("Company," "we," "us," "our"), a company registered in Cyprus at Neas Egkomis, 33, 2409, Nicosia.

We operate the website https://www.theopenheart.bot/ (the "Site"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").

You can contact us by phone at +357 22 2619308, email at theopenheartsup@gmail.com, or by mail to Neas Egkomis, 33, 2409, Nicosia, Cyprus.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and The Open Heart, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms from time to time. We will alert you about any changes by updating the "Last updated" date of these Legal Terms, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Legal Terms to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Legal Terms by your continued use of the Services after the date such revised Legal Terms are posted.

The Services are intended for users who are at least 13 years old. Users aged 13 to 15 (or up to 16 in certain EU countries) may use the Services only with verifiable parental consent and are subject to additional restrictions. Persons under the age of 13 are not permitted to use or register for the Services.

We recommend that you print a copy of these Legal Terms for your records.

OUR SERVICES
INTELLECTUAL PROPERTY RIGHTS
USER REPRESENTATIONS
USER REGISTRATION
PROHIBITED ACTIVITIES
ANIMAL WELFARE FIRST
USER GENERATED CONTRIBUTIONS
CONTRIBUTION LICENSE
THIRD-PARTY WEBSITES AND CONTENT
ADVERTISERS
SERVICES MANAGEMENT
PRIVACY POLICY
COOPERATION WITH LOCAL AUTHORITIES
DATA PROTECTION FOR ANIMAL SAFETY
COPYRIGHT INFRINGEMENTS
TERM AND TERMINATION
MODIFICATIONS AND INTERRUPTIONS
GOVERNING LAW
DISPUTE RESOLUTION
CORRECTIONS
DISCLAIMER
LIMITATIONS OF LIABILITY
INDEMNIFICATION
USER DATA
ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
MISCELLANEOUS
SHELTER PARTNERS
IMPORTANT NOTE FOR USERS
CONTACT US

1. OUR SERVICES

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

2. INTELLECTUAL PROPERTY RIGHTS

Our intellectual property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks").

Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties around the world.

The Content and Marks are provided in or through the Services "AS IS" for your personal, non-commercial use or internal business purpose only.

Your use of our Services

Subject to your compliance with these Legal Terms, including the "PROHIBITED ACTIVITIES" section below, we grant you a non-exclusive, non-transferable, revocable license to:

access the Services; and
download or print a copy of any portion of the Content to which you have properly gained access,

solely for your personal, non-commercial use or internal business purpose.

Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: theopenheartsup@gmail.com. If we ever grant you the permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.

We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.

Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.

Your submissions and contributions

Please review this section and the "PROHIBITED ACTIVITIES" section carefully prior to using our Services to understand the (a) rights you give us and (b) obligations you have when you post or upload any content through the Services.

Submissions: By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services ("Submissions"), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.

Contributions: The Services may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality during which you may create, submit, post, display, transmit, publish, distribute, or broadcast content and materials to us or through the Services, including but not limited to text, writings, video, audio, photographs, music, graphics, comments, reviews, rating suggestions, personal information, or other material ("Contributions"). Any Submission that is publicly posted shall also be treated as a Contribution.

You understand that Contributions may be viewable by other users of the Services and possibly through third-party websites.

When you post Contributions, you grant us a license as described in Section 8 below.

You are responsible for what you post or upload: By sending us Submissions and/or posting Contributions through any part of the Services or making Contributions accessible through the Services by linking your account through the Services to any of your social networking accounts, you:

confirm that you have read and agree with our "PROHIBITED ACTIVITIES" and will not post, send, publish, upload, or transmit through the Services any Submission nor post any Contribution that is illegal, harassing, hateful, harmful, defamatory, obscene, bullying, abusive, discriminatory, threatening to any person or group, sexually explicit, false, inaccurate, deceitful, or misleading;
to the extent permissible by applicable law, waive any and all moral rights to any such Submission and/or Contribution;
warrant that any such Submission and/or Contributions are original to you or that you have the necessary rights and licenses to submit such Submissions and/or Contributions and that you have full authority to grant us the above-mentioned rights in relation to your Submissions and/or Contributions; and
warrant and represent that your Submissions and/or Contributions do not constitute confidential information.

You are solely responsible for your Submissions and/or Contributions and you expressly agree to reimburse us for any and all losses that we may suffer because of your breach of (a) this section, (b) any third party’s intellectual property rights, or (c) applicable law.

We may remove or edit your Content: Although we have no obligation to monitor any Contributions, we shall have the right to remove or edit any Contributions at any time without notice if in our reasonable opinion we consider such Contributions harmful or in breach of these Legal Terms. If we remove or edit any such Contributions, we may also suspend or disable your account and report you to the authorities.

Copyright infringement

3. USER REPRESENTATIONS

By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Legal Terms; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Services through automated or non-human means, whether through a bot, script or otherwise; (6) you will not use the Services for any illegal or unauthorized purpose; and (7) your use of the Services will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).

4. USER REGISTRATION

You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

5. PROHIBITED ACTIVITIES

You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

As a user of the Services, you agree not to:

Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Services and/or the Content contained therein.
Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.
Use any information obtained from the Services in order to harass, abuse, or harm another person.
Make improper use of our support services or submit false reports of abuse or misconduct.
Use the Services in a manner inconsistent with any applicable laws or regulations.
Engage in unauthorized framing of or linking to the Services.
Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Services.
Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
Delete the copyright or other proprietary rights notice from any Content.
Attempt to impersonate another user or person or use the username of another user.
Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats ("gifs"), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as "spyware" or "passive collection mechanisms" or "pcms").
Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services.
Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.
Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services.
Copy or adapt the Services' software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services.
Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Services, or use or launch any unauthorized script or other software.
Use a buying agent or purchasing agent to make purchases on the Services.
Make any unauthorized use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.
Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue-generating endeavor or commercial enterprise.
Sell or otherwise transfer your profile.
Use the Services to advertise or offer to sell goods and services.
Manipulate or attempt to manipulate the verification or rewards system, including by uploading false, repeated, or misleading photos of animals, staging interactions, or using multiple accounts to artificially increase rewards.
Stage, fabricate, or artificially create rescue scenarios for the purpose of generating content or rewards (e.g., placing an animal in a dangerous situation, then "rescuing" it).
Use the platform to coordinate or promote dogfighting, cockfighting, or any other form of animal combat or blood sport.
Share or promote methods of animal cruelty, neglect, or unsafe handling, even if presented as "jokes" or "memes."
Attempt to buy, sell, or trade stray animals through the platform. The Open Heart is a rescue and assistance platform, not a marketplace for animals.
Use the platform to harass, intimidate, or threaten animal caregivers, volunteers, or rescue workers, whether they are individuals or organizations.
Create multiple accounts to manipulate the reporting system, artificially inflate the perceived urgency of an animal's situation, or circumvent bans or restrictions.

By using the App, you agree not to upload, share, or distribute any content that violates the following categories. This includes photos, videos, descriptions, or other media associated with animal reports:

Cruelty/Violence: Depictions of wounds, beatings, starvation, or harm to animals unless explicitly for veterinary assistance. Scenes of abuse, neglect, or deliberate mistreatment of animals.
Illegal Activities: Feeding or interacting with animals on private property without permission. Using animals for commercial purposes (e.g., promotional photos, product placement).
Privacy Violations: Photos of individuals without their consent (e.g., people in the background of animal reports). Images revealing personal data (e.g., phone numbers, addresses, license plates).
Unethical Content: Animals placed in humiliating or dangerous situations (e.g., in trash cans, on busy roads). Inclusion of weapons, drugs, or illegal items in photos. NSFW content, nudity, or erotic material. Extremist, terrorist, or hate group symbols. Political/religious slogans or provocative messages. Content promoting violence, discrimination, or harmful practices (e.g., animal cruelty, unsafe feeding methods). Disturbing images (e.g., dead animals) unless for rescue purposes.

6. ANIMAL WELFARE FIRST

At The Open Heart, the safety and well-being of animals is our highest priority. When you interact with stray animals or create content for the platform, you must always put the animal's welfare above any personal gain, reward, or engagement metrics. By using the Services, you agree to the following principles:

No animal shall be harmed, stressed, or endangered for the purpose of creating content. This includes but is not limited to: chasing animals, making loud noises to provoke reactions, restraining them for photos, or placing them in unnatural or dangerous positions.
You must respect the animal's space and autonomy. If an animal shows signs of fear, aggression, or discomfort, you must immediately stop interacting with it and move away calmly. Never block an animal's escape route or corner it.
Feeding must be done responsibly. Only provide food that is safe for the species you are helping. Do not feed animals food that could be toxic or harmful (e.g., chocolate, onions, bones that splinter). You are responsible for researching safe feeding practices before offering food.
Do not separate mothers from their young. If you encounter a litter of kittens or puppies, do not move them unless they are in immediate danger. Contact a local rescue organization or veterinarian for guidance.
Interventions must be proportional. Do not attempt to perform veterinary procedures, administer medication, or conduct any intervention that requires professional training unless you are licensed to do so.
Report emergencies immediately. If you witness an animal in life-threatening danger (e.g., hit by a car, trapped, actively being abused), contact local emergency services or animal control immediately. Only then should you document the situation for the platform.

Violating any of these animal welfare principles may result in immediate termination of your account, forfeiture of all accumulated rewards, and a permanent ban from the platform. In severe cases, we may report your actions to local authorities for investigation under applicable animal cruelty laws.

7. USER GENERATED CONTRIBUTIONS

The Services may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality, and may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Services, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, "Contributions"). Contributions may be viewable by other users of the Services and through third-party websites. As such, any Contributions you transmit may be treated as non-confidential and non-proprietary. When you create or make available any Contributions, you thereby represent and warrant that:

The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party.
You are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use and to authorize us, the Services, and other users of the Services to use your Contributions in any manner contemplated by the Services and these Legal Terms.
You have the written consent, release, and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by the Services and these Legal Terms.
Your Contributions are not false, inaccurate, or misleading.
Your Contributions are not unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.
Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, or otherwise objectionable (as determined by us).
Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.
Your Contributions are not used to harass or threaten (in the legal sense of those terms) any other person and to promote violence against a specific person or class of people.
Your Contributions do not violate any applicable law, regulation, or rule.
Your Contributions do not violate the privacy or publicity rights of any third party.
Your Contributions do not violate any applicable law concerning child pornography, or otherwise intended to protect the health or well-being of minors.
Your Contributions do not include any offensive comments that are connected to race, national origin, gender, sexual preference, or physical handicap.
Your Contributions do not otherwise violate, or link to material that violates, any provision of these Legal Terms, or any applicable law or regulation.

Any use of the Services in violation of the foregoing violates these Legal Terms and may result in, among other things, termination or suspension of your rights to use the Services.

8. CONTRIBUTION LICENSE

By posting your Contributions to any part of the Services, you grant us a non-exclusive, transferable, sublicensable, royalty-free, fully-paid, worldwide right and license to host, use, copy, reproduce, display, perform, distribute, modify, and create derivative works of your Contributions solely for the purposes of operating, providing, improving, and promoting the Services. This includes displaying your Contributions within the app, on our website, and in related marketing or educational materials. We will not sell your individual photos or videos to third parties as standalone content without your explicit consent. You retain all ownership rights in your Contributions, and this license is granted only to enable us to run the platform and spread the message of animal welfare.

You further agree that this license includes the right for us to use your name, likeness, and any associated trademarks or logos you provide in connection with the above uses. To the maximum extent permitted by law, you waive any moral rights you may have in your Contributions.

You are solely responsible for your Contributions, and you agree that we are not liable for any statements or representations you make. We reserve the right, but not the obligation, to monitor, edit, or remove any Contributions at our discretion.

9. THIRD-PARTY WEBSITES AND CONTENT

The Services may contain (or you may be sent via the Site) links to other websites ("Third-Party Websites") as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties ("Third-Party Content"). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Services or any Third-Party Content posted on, available through, or installed from the Services, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content. Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Services and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Legal Terms no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Services or relating to any applications you use or install from the Services. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party. You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us blameless from any harm caused by your purchase of such products or services. Additionally, you shall hold us blameless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.

10. ADVERTISERS

We allow advertisers to display their advertisements and other information in certain areas of the Services, such as sidebar advertisements or banner advertisements. We simply provide the space to place such advertisements, and we have no other relationship with advertisers.

11. SERVICES MANAGEMENT

We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.

When editing or removing user content, we will do so primarily to address violations of these Terms (including the prohibited activities listed in Section 5). We may also make minor adjustments for technical reasons (e.g., formatting) that do not change the meaning of your Contribution.

12. PRIVACY POLICY

We care about data privacy and security. Please review our Privacy Policy. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms. Please be advised the Services are hosted in Cyprus. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in Cyprus, then through your continued use of the Services, you are transferring your data to Cyprus, and you expressly consent to have your data transferred to and processed in Cyprus.

13. COOPERATION WITH LOCAL AUTHORITIES

The Open Heart is committed to supporting the enforcement of animal welfare laws and regulations in all jurisdictions where our Services are available. We will cooperate with local authorities, animal control agencies, and law enforcement bodies in the following circumstances:

Reports of Animal Cruelty or Neglect: If a user submission provides reasonable evidence of animal abuse, neglect, or intentional harm, we may proactively report such content to the relevant authorities in the jurisdiction where the incident appears to have occurred. This includes providing location data, timestamps, user identification, and any photographic or video evidence available to us.
Lawful Requests for Information: We will comply with valid legal requests (such as subpoenas, court orders, or official inquiries) from law enforcement or animal welfare agencies seeking information related to potential animal cruelty or illegal activities on our platform.
Emergency Situations: If we receive credible information that an animal is in immediate danger, we may contact local emergency services or animal rescue organizations without waiting for a formal request.
Cross-Jurisdictional Cooperation: The Services are available in multiple countries. Users agree that their data, including location information and content submissions, may be shared with authorities across jurisdictional boundaries when necessary to protect animal welfare or comply with applicable laws.

By using the Services, you consent to such cooperation and acknowledge that The Open Heart may disclose your personal information and content submissions to authorities as described above, without prior notice to you, to the fullest extent permitted by applicable law.

14. DATA PROTECTION FOR ANIMAL SAFETY

We take the safety of the animals on our platform seriously. While we encourage users to report animal sightings with accurate location data to facilitate rescue and assistance, we have implemented the following safeguards:

Precise location data is never publicly displayed. Exact GPS coordinates of animal sightings are stored securely and are only accessible to verified rescue organizations and platform administrators. Publicly visible map pins are intentionally offset to protect the animals from potential harm.
Users are prohibited from extracting or sharing precise location data of animals outside the platform. Any attempt to do so will result in immediate account termination and may be reported to authorities.
We reserve the right to temporarily hide or permanently remove location data for specific animals if we determine that public visibility could put the animal at risk.
Abuse of location features for purposes other than animal welfare (e.g., hunting, trapping, or harassment of animals or caregivers) constitutes a severe violation of these Terms and will result in legal action where applicable.

15. COPYRIGHT INFRINGEMENTS

We respect the intellectual property rights of others. If you believe that any material available on or through the Services infringes upon any copyright you own or control, please immediately notify us using the contact information provided below (a "Notification"). A copy of your Notification will be sent to the person who posted or stored the material addressed in the Notification. Please be advised that pursuant to applicable law you may be held liable for damages if you make material misrepresentations in a Notification. Thus, if you are not sure that material located on or linked to by the Services infringes your copyright, you should consider first contacting an attorney.

16. TERM AND TERMINATION

These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

Consequences of specific violations:

Content violations: As described in Section 5, posting severe or repeated prohibited content (e.g., violence, banned symbols, explicit material) may lead to permanent account suspension.
User reporting and review: Users can report unethical content by using the flag icon on an animal’s profile card. Reported content will be reviewed, and if it violates these Terms, it will be removed or edited. First-time violators will typically receive a warning. Repeated violations will result in account suspension or termination.
False reports: Submitting false or misleading reports (e.g., intentionally mislabeling content as abusive when it is not) may lead to a warning or restriction of your reporting privileges.
Manipulation of verification system: Attempts to falsify animal sightings, upload duplicate or fake photos, or otherwise game the rewards system will result in forfeiture of accumulated points and possible account suspension.

17. MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.

We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.

18. GOVERNING LAW

These Legal Terms are governed by and interpreted following the laws of Cyprus, and the use of the United Nations Convention of Contracts for the International Sales of Goods is expressly excluded. If your habitual residence is in the EU, and you are a consumer, you additionally possess the protection provided to you by obligatory provisions of the law in your country of residence. The Open Heart and yourself both agree to submit to the non-exclusive jurisdiction of the courts of Nicosia, which means that you may make a claim to defend your consumer protection rights in regards to these Legal Terms in Cyprus, or in the EU country in which you reside.

19. DISPUTE RESOLUTION

Informal Negotiations

To expedite resolution and control the cost of any dispute, controversy, or claim related to these Legal Terms (each a "Dispute" and collectively, the "Disputes") brought by either you or us (individually, a "Party" and collectively, the "Parties"), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.

Binding Arbitration

Any dispute arising from the relationships between the Parties to these Legal Terms shall be determined by one arbitrator who will be chosen in accordance with the Arbitration and Internal Rules of the European Court of Arbitration being part of the European Centre of Arbitration having its seat in Strasbourg, and which are in force at the time the application for arbitration is filed, and of which adoption of this clause constitutes acceptance. The seat of arbitration shall be Nicosia, Cyprus. The language of the proceedings shall be English. Applicable rules of substantive law shall be the law of Cyprus.

Restrictions

The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

Exceptions to Informal Negotiations and Arbitration

The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief.

Consumer exception for EU residents

If you are a consumer habitually residing in the European Union, the above arbitration agreement does not deprive you of the right to bring a claim in the courts of your country of residence, as provided by mandatory EU law.

20. CORRECTIONS

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

21. DISCLAIMER

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

22. LIMITATIONS OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US. CERTAIN STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS. NOTHING IN THESE TERMS EXCLUDES OR LIMITS OUR LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, OR FOR FRAUD OR FRAUDULENT MISREPRESENTATION, OR ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED BY LAW.

23. INDEMNIFICATION

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) your Contributions; (2) use of the Services; (3) breach of these Legal Terms; (4) any breach of your representations and warranties set forth in these Legal Terms; (5) your violation of the rights of a third party, including but not limited to intellectual property rights; or (6) any overt harmful act toward any other user of the Services with whom you connected via the Services. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

24. USER DATA

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

25. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

26. MISCELLANEOUS

These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms.

27. SHELTER PARTNERS

The Services may allow animal shelters, rescue organizations, and similar entities ("Shelter Partners") to create dedicated accounts, list animals, post tasks for volunteers, and verify user actions. By registering as a Shelter Partner, you agree to:

Provide accurate and up-to-date information about your organization, including legal status and contact details.
Only post animals that are genuinely under your care or that you are actively assisting.
Verify volunteer task completions truthfully and promptly using the tools provided.
Not use the platform for any commercial solicitation unrelated to animal welfare without our written consent.
Comply with all applicable laws regarding animal welfare and data protection.

We reserve the right to remove or suspend Shelter Partner accounts that violate these Terms or that we reasonably believe are operating fraudulently or against the interests of animal welfare. Shelter Partners may also be subject to additional terms and conditions set forth in a separate agreement.

28. IMPORTANT NOTE FOR USERS

Guidelines for Animal Care Tips were created by an independent team using public veterinary data and hands-on experience. However, they’re not a substitute for professional advice and might not account for individual animal needs or safety in every situation - animal homeless’s health, diseases, and reactions to food can vary. We’re not responsible for: Consequences of using these tips without vet consultation. Unexpected animal reactions to food, actions, or shelters. Inaccuracies due to changing conditions (e.g., climate, local healthcare access). Tips for users:

Before using any recommendations: Consult a vet, especially if the animal shows signs of illness/injury. Check local laws about feeding stray animals.
If in doubt: Stop immediately and seek professional help. Double-check info with scientific articles/vet websites. Report errors to our support team.
Remember: Your safety and the animal’s well-being matters more than experiments. If you're overwhelmed, take a breather. Helping animals is a marathon, not a sprint. Even "safe" foods stored properly can be dangerous in certain cases (e.g., allergies, pregnancy).

29. CONTACT US

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:

The Open Heart
Neas Egkomis, 33, 2409, Nicosia, Cyprus
Phone: +357 22 2619308
Email: theopenheartsup@gmail.com